SHIPPING, RETURNS + EXCHANGES
Shipping Methods - Australia
*Free shipping within Australia on orders over $80.
sticks + stone is proud to use Sendle for all Australian domestic deliveries.
Via Sendle, we invest in the offset the emissions of every parcel that is collected & delivered, meaning that your delivery won’t have a negative social or environmental impact.
Find out more at Sendle
Once you have placed your order, your items will be packed within 1 Business day. All orders are then sent express with Sendle + delivery is typically made within 1 day for metro areas + between 2-4 days for regional locations.
Please note that we do not deliver to PO Boxes. Please keep this in mind when finalising your order at the check out.
Sendle Express - Australia Carbon Neutral Delivery
$7.95 flat rate for orders under $80 AUD
Shipping Methods - International
*Free shipping on International orders over $150.
sticks + stone is proud to use Sendle for all International deliveries.
Via Sendle, we invest in the offset the emissions of every parcel that is collected & delivered, meaning that your delivery won’t have a negative social or environmental impact.
Find out more at Sendle
Once you have placed your order, your items will be packed within 1 Business day. Delivery is typically made within 4 days with Express + 6-10 days for Standard shipments.
Sendle - International Carbon Neutral Delivery
$15 flat rate for orders under $150 AUD
Sendle Express - International Carbon Neutral Delivery
$25 flat rate for orders under $150 AUD
We currently deliver to the following countries;
BELGIUM
CANADA
CHINA
CROATIA
DENMARK
FRANCE
GERMANY
HONG KONG
HUNGARY
IRELAND
INDONESIA
INDIA
ITALY
JAPAN
LITHUANIA
MEXICO
MALAYSIA
NETHERLANDS
NEW ZEALAND
POLAND
PORTUGAL
SLOVENIA
SPAIN
SWEDEN
THAILAND
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
RETURNS + EXCHANGES
If you would like to return an item purchased via our website, please fill out the Returns Form included in your order delivery or contact us at hello@sticksandstone.com to receive a new returns form.
Complete this form + return it to us along with the item. You can return item/s within 14 days of receiving your original order, providing it meets our terms + conditions for returns, which include;
Return postage is at the expense of the purchaser.
The item must be received;
- Clean, Unworn, Unwashed + Not Damaged.
- Free of stains from makeup + any other products.
- With tags in tact.
- Generally in the order to which it was received.
Once the item is received, we will review it + if it meets the criteria outlined above, we will issue a refund within 7 days. You will be notified by email once your item has been approved to be returned + again once the refund has been made.
If returns are received outside of the 14 day return period or in a condition that does not meet the criteria above, they will be rejected + returned to the purchaser.
The items are the responsibility of the purchaser until they arrive at our returns department. Please select a secure method of return shipping + ensure that the items are packed/wrapped appropriately.
Items can be exchanged for a different size or a different colour. Items cannot be exchanged for another product. In the event that you wish to do this, a refund will be processed for your original purchase + you will need to create a new transaction for the new product.
If an item has a major or serious problem, you are entitled to a refund, or exchange, or ask for compensation for any drop in the value of the item.
An item has a major problem when:
(a) a reasonable consumer would not have bought the goods if they had known about the problem;
(b) the goods are significantly different from the description, sample or demonstration model shown;
(c) the item is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or
(d) the item is unsafe; and
Please contact us if this is the case + we can co-ordinate the corrective action of your choice.
CONTACTING US
hello@sticksandstone.com
+61 417 736 290